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ISO/IEC 20000 Auditor


The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises.

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Course Objectives:

  • Recognize and understand the key concepts of ISO/IEC20000
  • Prepare participants for the itSMF ISO/IEC20000 Auditor exam
  • Understand the working of the ISO/IEC20000 processes and the potential benefits
  • Identify bottlenecks on process control and provide positive remedial action

Who should attend:

IT Professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.

Exam &Certification:ISO/IEC20000 Auditor

Duration:2 days

Delivery: Instructor-led classroom or virtual classroom

PMI PDUs:Earn 14 PDUs

Prerequisites:

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.