ISO/IEC 20000 Auditor
The ISO/IEC20000 Auditor course provides an effective learning environment for anyone interested in learning how to conduct the ISO/IEC20000 process audit. The course introduces both theoretical and practical knowledge to course participants. They will learn how to conduct ISO/IEC20000 process audits on their own IT organization as well as provide knowledge support within their own IT organization. An interactive approach is used combining lecture, discussion and exercises.
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Course Objectives:
- Recognize and understand the key concepts of ISO/IEC20000
- Prepare participants for the itSMF ISO/IEC20000 Auditor exam
- Understand the working of the ISO/IEC20000 processes and the potential benefits
- Identify bottlenecks on process control and provide positive remedial action
Who should attend:
IT Professionals that have an interest or play a role in ISO/IEC20000, regardless of certification of their organization, or that request their service provider to be ISO/IEC20000 certified.
Exam &Certification:ISO/IEC20000 Auditor
Duration:2 days
Delivery: Instructor-led classroom or virtual classroom
PMI PDUs:Earn 14 PDUs
Prerequisites:
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.
