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IT Service Management

In the drive to meet increased business demands for agility, all enterprises today need to realize far better alignment between business and IT than ever before. At the same time, there is greater pressure to further reduce costs, maximize investments and improve business process visibility to stay competitive

We work with organizations to help

  • Align business and IT to support company goals
  • Give business insight and full control of processes
  • Manage compliance and risk in the IT environment
  • Achieve ISO/IEC 20000 accreditation

Are you facing any of the following challenges in your business?

  • Is IT function integrated with your organization's business model?
  • Is Your IT organization still being managed from a technology silo basis?
  • Has your IT department shifted toward a shared service and process orientation focusing on customers and business results?
  • Is your IT organization faced with:
  • Poor change control
    • Lack of repeatable processes
    • No service level agreements
    • Inconsistent delivery of service
  • Is your IT Team being cross-trained to leverage more "soft" process and service- oriented skill sets to achieve organizational success or are they still highly skilled technicians?
  • Is your IT organization forced to "Do More With Less" Has the reduction of IT budgets and the growing concern for IT governance fueled the requirement to integrate systems and streamline operations?
  • Has your IT organization developed a Service Catalog that specifies what services does IT provide, how are the services provided, and how are best practices employed within IT ?
  • The champion behind your ITSM initiative is someone that does not clearly understands the role of IT as it relates to supporting business goals.
  • Is Service Improvement Program stuck for want of budgets?
  • Your IT team faces the following challenges:
    • Simultaneously manage innovation projects and control costs
    • Improve IT services efficiency and business-IT alignment
    • Standardize services across the organization

In today's world IT plays a critical role by providing essential services for any organization to help realize its business goals. Beyond the need to manage IT technology is the need to establish and employ best practices processes to optimize IT services. ISO 20000, IT Infrastructure Library™ (ITIL®) are global best practice requirements & frameworks that help you in your ITSM journey.

The goal of our IT Service Management (ITSM) Consulting Services is to help organizations deliver high-quality, cost-effective IT services aligned with business needs in significantly less time than other ITSM providers.

7 Step ITSM consulting and implementation success with numerous organizations –stems from our certified, experienced experts' ability to understand your need and leverage learning's from several best practices implementations across continents & industry sectors.. And because we invested the time and manpower to develop the tools and content needed, you don't have to invest it in achieving the alignment of business strategies and IT services.

  • ITSM Project Scoping
  • ITSM Baseline and Maturity Assessments
  • IT Service model assessment and design
  • Alignment of IT Strategy and performance to the Organization's Mission
  • Broad service portfolio of IT organization improvement tools that include IT benchmarking, architecture scans, technology assessments and IT process maturity analyses including
  • Process design, documentation and deployment
  • Maturity assessments and audits
  • Service measurement, improvement and transition
  • Outsourcing service model design
  • Service desk transformation
  • Service level management (including service catalog design)
  • Configuration management and automation
  • Full ITIL® v3 Life Cycle Support -- from Awareness and Education to Service Strategy to Continual Service Improvement
  • ITIL® v3 and ISO 20000 Implementations Create the customized Road Map and Program Management
  • Specialized ITSM Training: ITIL ® v3, ISO 20000, CMMI for Services, IPW©, Prince2 ;LEAN Six Sigma ;Demand Supply Governance
  • ITSM tool review (and selection, if necessary)

ISO 20000 certification

  • ISO 20000 Business Case Development & Gap Analysis
  • ISO 20000 Assessment and Design ,Implementation & Certification
  • ISO 20000 documentation and deployment
Deliverables
  • IT Services Aligned with the Current and Future Needs of the Business and its Customers
  • Improved Quality of IT Services
  • Reduced Long-Term Costs of IT Service Provision

7 Step's Service Excellence offerings are designed to help your organization achieve IT service excellence and generate up to 30% savings in TCO. Certified 7 Step expert consultants leverage their deep understanding of IT processes and Service Management experience to help your business gain by :

  • Certification to ISO 20000 gaining recognition as quality IT service providers.
  • Transform your organization to an ITSM-centric organization
  • Development of a formal framework for service improvement projects
  • Define benchmarks for industry best practices in
  • Planning and Implementing Service Management
  • Planning and Implementing New/Changed Services
  • Managing the Service Lifecycle viz:
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
  • Measure the business value of IT investments
  • Improve IT service delivery quality, speed and reliability
  • Improve governance initiatives to support effective decision making.

Increased customer and stakeholder satisfaction
You will benefit from a robust and reliable service-centric IT organization, closely aligned with your business needs and priorities.

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