Refund Policy

Our Refund Policy was last updated June 6, 2022

Thank you for buying our products and services including our courses and  for shopping at

We ensure that our users have a rewarding experience while they discover, assess, and purchase our products and services including our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on , you agree to our Privacy Policy, Terms of Use and Refund policy

The following terms are applicable for any products that You purchased with Us.

1.1.Interpretation and Definitions

1.1.1.        Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.1.2.        Definitions

For the purposes of this Refund Policy :

  • Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SEVEN STEP CONSULTING PRIVATE LIMITED
  • Goods” refers to the items offered for sale on the Service other than ALL digital products or services excluding Training Courses and Exams delivered online
  • Orders” means a request by You to purchase Goods from Us.
  • Service” refers to the Website.
  • Website” refers to accessible from
  • You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1.2.Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You purchased/ downloaded the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By visiting this page on our website: [WEBSITE_CONTACT_PAGE_URL]
  • By sending us an email: [WEBSITE_CONTACT_EMAIL]

We will reimburse You no later than 30 days from the day on which We receive the refund request. We will use the same means of payment as You used for the Order.


Our refund policy for Training Courses and exams is as follows:

  • Cancellation & Refunds: Online Training: Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.
  • Refunds: Exam Voucher. Where candidate has booked exam voucher, there is no refund on the exam voucher.
  • Refunds: eLearning + Exam Voucher. The exam voucher is issued after 7 days of issue of eLearning license. User can seek refund within 7 days of issue of eLearning license.
  • Refund: eLearning. Where user has purchased eLearning only, user can seek refund of full payment subject to having consumed up to maximum of 25% of course coverage.
  • Refunds: Duplicate payment: Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 30 working days post intimation by the customer.

Note: All refunds will be processed within 30 working days after the refund request is approved by an authorized person representing Seven Step Consulting Private Limited

1.4.Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 07 days
  • The Goods are in the original packaging
  • The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

1.5.Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at our registered office address.

Our registered office address is :  153, Maidangarhi, South West Delhi, Delhi, 110068, India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

1.7.Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: [WEBSITE_CONTACT_PAGE_URL]
  • By sending us an email: [WEBSITE_CONTACT]

1.8.In what all Case Refund Requests will not be accepted

There are certain scenarios where it is difficult for us to support Refund.

  • Refund request is made outside the specified time frame.
  • Defective/damaged products that are not covered under the manufacturer’s warranty.
  • Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
  • Products with tampered or missing serial numbers/ISBN no

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